By accessing or using the website located at https://softdrip.store (the “Website”), creating an account, or placing an order, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms shown at checkout or on specific features. If you do not agree, do not use the Website.
- You must be at least 18 years of age and capable of entering a binding contract under the Indian Contract Act, 1872 (or have a parent or guardian place an order on your behalf with proper authority).
- You represent that the information you provide — registration, checkout, and support — is accurate, current, and complete.
We may modify these Terms or the Website from time to time. We will update the “Last updated” date above for material changes and, where appropriate, provide additional notice (for example, on the Website or by email). Your continued use after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires your explicit consent.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at support@softdrip.in if you suspect unauthorized access.
- We may suspend or terminate accounts that violate these Terms, pose a security or fraud risk, or as required by law.
- Product descriptions, images, colours, and measurements on the Website are for information. Minor variations may occur due to manufacturing, photography, or your display settings.
- Prices are listed in Indian Rupees (INR) unless stated otherwise and are subject to change without notice until you complete payment for an accepted order. Taxes, shipping, and cash-on-delivery fees (if any) are shown or calculated at checkout where applicable.
- We reserve the right to limit quantities per person, per household, or per order; to refuse or cancel any order; and to correct pricing or description errors (including after an order is placed). If we cancel an order after payment, we will refund the charged amount in accordance with our policies and applicable law.
- Display of products on the Website is an invitation to offer. Your order is an offer to purchase. A contract is formed when we confirm acceptance — for example, by sending an order confirmation to the email you provide — subject to these Terms and product availability.
- We may decline or cancel orders in cases including suspected fraud, failed address or payment verification, unavailability, or errors in pricing or listing.
- Payment is processed through authorised third-party payment providers. You authorise us and those providers to charge your selected payment method for the total amount shown at checkout (including applicable taxes and fees).
- For cash on delivery or other methods we offer, you agree to pay the courier or our process as described at checkout. Failed or refused payment may result in cancellation of the order.
- You are responsible for any charges imposed by your bank or card issuer. We do not store your full card credentials; payment data is handled subject to our Privacy Policy and the processor's terms.
- Shipping is available within India as described in our Shipping Policy. Delivery timelines are estimates and not guaranteed unless we expressly state otherwise in writing.
- Risk of loss and title to the products pass to you when the products are delivered to the shipping address you provided, except where applicable law provides otherwise.
Returns, refunds, and exchanges are governed solely by our Return Policy, which is incorporated into these Terms by reference. By placing an order, you acknowledge that policy.
You agree not to:
- Use the Website for any unlawful purpose or in violation of any applicable law.
- Attempt to gain unauthorised access to our systems, other users' accounts, or data; scrape or harvest data in bulk without permission; or interfere with the security or performance of the Website.
- Use the Website to transmit malware, spam, or misleading information; or impersonate any person or entity.
- Resell our products in a manner that infringes our trademarks, misrepresents affiliation, or breaches applicable law (bulk unauthorised resale may be restricted at our discretion).
The Website and its content — including text, graphics, logos, images, software, and layout — are owned by SOFT DRIP or our licensors and are protected by copyright, trademark, and other intellectual property laws. You receive a limited, revocable, non-exclusive licence to access and use the Website for personal, non-commercial shopping. You may not copy, modify, distribute, sell, or create derivative works from our content without prior written consent.
The Website may link to or integrate third-party services (payment, logistics, analytics). Those services have their own terms and privacy practices. We are not responsible for third-party sites or services you access outside our control.
To the fullest extent permitted by applicable law in India, the Website and products are provided on an “as is” and “as available” basis. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties implied by course of dealing or usage of trade, except those that cannot be excluded under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or other mandatory laws. We do not warrant that the Website will be uninterrupted or error-free.
To the maximum extent permitted by applicable law, SOFT DRIP and our directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Website or products, even if advised of the possibility. Our aggregate liability for any claim arising out of or relating to these Terms or your use of the Website or a specific order shall not exceed the greater of (a) the amount you paid to us for that order, or (b) Indian Rupees five thousand (₹5,000), except where liability cannot be limited under the Consumer Protection Act, 2019 or other non-excludable law (including liability for death or personal injury caused by our negligence, fraud, or wilful misconduct).
You agree to indemnify, defend, and hold harmless SOFT DRIP and our officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Website, or violation of law or third-party rights, except to the extent caused by our gross negligence or wilful misconduct.
We are not liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, internet or utility failures, government actions, pandemics, or failures of suppliers or carriers.
- These Terms are governed by the laws of India, without regard to conflict-of-law principles that would require another jurisdiction's law to apply.
- Subject to the paragraph below, you and we agree that the courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Website (other than intellectual property matters we may choose to pursue elsewhere).
- Consumer rights: Nothing in these Terms limits any mandatory rights you have under the Consumer Protection Act, 2019 or other applicable consumer protection laws, including the right to initiate proceedings in a forum permitted by those laws (such as where you reside, if the law allows).
- Entire agreement: These Terms, together with the Privacy Policy, Return Policy, Shipping Policy, and checkout terms, constitute the entire agreement between you and us regarding the subject matter.
- Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
- No waiver: Failure to enforce a provision is not a waiver of our right to enforce it later.
- Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
For questions about these Terms, contact us at support@softdrip.in (Mon–Sat, 11 AM–7 PM IST).